Yamaha RD400 C - 1977 - Motorcycle Accident

After years of riding dirt bikes I bought my first street bike in 1977.  It was a Yamaha RD400 C.  Being a 2 cylinder 2 stroke it was all but as fast as the 750cc bikes.

Saturday, October 29, 1977.  I wanted to ride some back roads in CT and enjoy the sunny day.  It was fall and a bit cool so I brought 2 Jackets with me.  I was wearing a denim jacket and I had Elmo’s leather jacket.  It was cold riding in the shade and nice riding in the sun.  For 30 minutes I debated whether I should stop and change jackets but decided not to.

I ended up riding east on Rt. 66 (Meriden Road) heading toward Middetown, CT.  With the reservoir on my left I was making a slow left corner going 45mph.  Ahead on my right was School Street that came down a big hill.  After many accidents School Street is now a dead end and doesn’t connect to Rt. 66 any longer. 

3:30PM … As I was riding on Rt. 66, I saw a car come down the hill on School Street and stop at the stop sign.  It was completely open so I could see the car from a long way off.   As I got close and closer the car suddenly pulled out in front of me making a left turn.  It happened so fast … no time to react … turning without leaning doesn’t work … I thought for an instant I would miss the back end of the car until the driver cut the corner.  I hit the car right in the driver’s headlights.  The driver of the car was going 10 or 15mph so combined speed was around 60mph.  

With years and years of riding in the desert of Arizona I instinctively stood up just before the impact.  I remember the LOUD BANG and looking down to see the front end of my bike passing below me.  Because I stood up I was launched up and over the car.  My boots hit my handle bars and turned them under so the mirrors ended up pointing down.  My front fork and tire was turned and tucked under from hitting the front end of the car.  I hit the top of the windshield and roof of the car on the way over and landed on my side directly on the double yellow lines.  I don’t remember turning the handlebars or actually hitting the windshield and top of the car.  I don’t remember flying gracefully (hehe) through the air but I do remember the impact of the landing on the road.

First pain … my finger.  I thought I broke my finger so took my gloves off to see.  It was ok.  Second pain … I thought I may have broken my hip.  Turns out I landed on my wallet and got hip pointer (bruise) but not broken.  Next my helmet.  Took that off.  Not a scratch on it but I was glad I was wearing it.  I would never ride without one.

The driver that hit me got out of his car and came back to me.  I said “What were you doing?” his response … “I was on my way to Florida”.  Turns out it was an 80 year old man who had just come from his son’s house.  Not sure how many times he looked both ways but it was 3:30PM and he was looking directly into the sun as I approached.  He never saw me. 

Several people, including a nurse, stopped to help and told me not to move.  Confused, the man who hit me turned, walked to his car, and tried to drive off.  My bike was hung up on the front end of his car and someone ran after him so he didn’t go far. 

Ambulance one arrived and started to take care of me.  Don’t move!  Ok.  Feel any broken bones?  No.  Where did you get hit?  I said my legs.  They cut one pant leg where my shin was bleeding.  They cut the other pant leg up to my knee.  They wanted to cut my boots off.  I said no as they were new Chippewa motorcycle boots and I wasn’t about to have them cut off.  Then ambulance 2 arrived.  The crews proceeded to argue about who got to take me away and what hospital to go to.  After a few minutes of that I was on my way to a hospital.

Parents were called … on their way … my mom (who is an RN) was not happy.  X-rays on both legs.  Shins and ankles pretty messed up with contusions and bruising.  Thankfully, nothing was broken.  The next day I was so sore I couldn’t stand up.  Crutches the following few days … then back in school … Oh the memories ...

Jeep Wrangler - Warranty Service Experience

I bought a used 2015 Wrangler JKU Rubicon Hard Rock in 2017 with 20,000 miles.  After driving it I would notice the smell of antifreeze.  I checked the hoses several times, it never dripped.  Over time it there was minimal fluid lost but I could still smell antifreeze.  I thought the smell was from the antifreeze passing to and from the overflow reservoir.

I took my Jeep in for the 30,000-mile fluid changes with nothing being said about my radiator or the smell of antifreeze at that time. 

Months later I took my Jeep to a dealer for my annual state inspection.  I passed inspection and when picking it up I was told my radiator was leaking at the seam.  I was never able to see anything but the mechanic did.  I said, “That should be covered under warranty correct?”  They told me I was out of warranty.  (3 year/36,000-mile warranty).  I had 36,518 miles.  I said that’s not right.  What can I do?  They told me I need to call Chrysler.

I called the Jeep Customer Assistance Center at 844-827-2006 (877-IAM-JEEP) when I got home.  They routed me to FCA Customer Care whose number is 844-827-2006.

I called and spoke to a customer care rep.  I explained the history of the antifreeze smell and what had happened with the dealer.  She took down my vehicle information and assigned me a case number.  One question she asked was “How long ago did I find out about the leak from the dealer.”  I told her as soon as they told me I called.  (I left the dealer 1 ½ hours before.)  In other words when I found out I called.  I didn’t wait for months. 

She took down the dealer information to call them and said she would call me back.  I received a callback and she said Chrysler would cover a new radiator under warranty.  That was great news for me. 

If I had a dealer issue, Customer Care said I could choose any dealer I wanted.  They would call my dealer of choice to inform them of my case and what was to be done.  Customer Care would advocate for me with a positive result.   She asked what dealer I wanted to bring my jeep to.  I told her the same one since it was local and I had no issue with them. 

Customer Care called that dealer to inform them of my case and the resolution.  I had several more phone calls from customer care regarding billing.  Would it be a direct bill from the dealer to Chrysler or would I pay and submit the bills.  Customer care set up a direct bill from the dealer.  I set up an appointment with the dealer. 

On the day of service, I called Customer Care to inform them my jeep was being worked on.  They called the dealer to make sure all went as planned.  The dealer did the install and it was direct billed.  No issues and all went well.

I wanted to share this positive experience and my outcome from FCA Customer Care.  The customer service was outstanding throughout the whole process.

I also wanted to say a couple other things.  1) If you smell antifreeze, get that checked out especially if you are under warranty.  2)  Call FCA Customer Care at 844-827-2006 if you have a jeep warranty issue, are concerned about what may or may not be covered, dealer responsibility question, etc. 

FCA Customer Care took care of me and saved me some big money.  This was my experience …