The warranty required me to have all the fluids changed at 12,000 miles. I cannot remember the name of the Toyota Dealer in Woburn, MA but I was working close by at that time, so I brought it to them for service.
They changed all the drivetrain fluids as required by the warranty on Friday. That weekend it started shifting funny. I brought it back to the dealer on Monday and they told me there was transmission oil all over the bottom of the vehicle and I had blown the transmission!! They blamed me even though there were no issues before they had done the maintenance required by the warranty 3 days before.
The dealer told me it was not fixable so they would have to find me another transmission.
I did my own searching and found a shop in Upstate NY that had several rebuilt transmissions on the shelf ready to go for $850. The Toyota dealer wanted to go a different route. My Landcruiser had 57,000 miles on it. They said they were looking for a used transmission with less than 57,000 miles on it for a replacement to satisfy the warranty requirement. I was livid. I called an attorney and was told there was nothing I could do based on the after-market warranty I purchased. The dealer gave me no option.
The Toyota dealer found and bought a used transmission from a junkyard in Canada for $150 and had it shipped to Woburn, MA. I told them I didn't want that and wanted a rebuilt transmission ready to go from Upstate NY. They said no. Throughout the process, I also found out there are warranty deductibles per item that I was responsible for paying for. I ended up paying hundreds of dollars in deductibles per the warranty I purchased. IT WAS A BAD EXPERIENCE.
I currently have a Jeep Wrangler Rubicon Hard Rock and I started getting those vehicle warranty calls. I talked to one company and told them my story. The person on the phone promised me that wouldn’t happen with them! I said I was interested but I wouldn’t sign anything until I could read the warranty agreement.
They sent it to me. Reading through their warranty in the middle of the document on page 5 it said, “Replacement of Covered Parts that have experienced a Breakdown may be made with original equipment manufactured parts, non-original equipment manufacturer parts, re-manufactured parts, or used parts, at the Administrator’s discretion.”
This brought back bad memories. Hmm … let's see … an $850 rebuilt transmission on the shelf ready to go or a $150 used transmission from a junkyard in Canada. I was forced to take the $150 tranny from the junkyard in Canada at the Administrator's (Toyota Dealers) discretion …
A Jeep Wrangler is one of those vehicles where you can modify pretty much everything.
You will get those calls and can purchase a warranty, or not! It's up to you but you can LEARN FROM MY BAD EXPERIENCE.
























































































